How do we go about getting care from Crystal Care?

Firstly, contact us on 0151 650 5501 and ask for Sandra Ravera, Registered Manager. Sandra will want to know the following information: 

Who is the care for?

Where do they live?

What is their date of birth?

Do they have any medical conditions?

What type of care do you require? (nights, days, 30 mins, 45 mins, 1 hour or blocks of hours)

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What is the process and how long does it take?

Sandra, or one of our care co-ordinators, will need to meet with the person requiring the care, and a family member (if appropriate). At this point, we undertake a care assessment of physical and psychological care, as well as an environmental assessment of the property. We will discuss possible call times and prices. You can accept on the day, or you can take time to consider and call us to let us know your decision.

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I have decided I would like Crystal Care to supply. What happens next? 

We would need a consent form signing, and after 24 hours of the initial assessment being completed, we can provide care to you.

What is the minimal amount of care you can provide?

The minimum call time is 30 minutes. Calls are decided with you at the initial assessment. Calls can be 30 mins 3x daily, or other combinations as required, including waking nights (10pm to 7am).

 

What types of care can I ask you to provide for me?

We offer a full range of care: full personal care, toileting, dressing, mobilising, meal preparation and assistance eating, medication administration, companionship, attending hospital appointments/medication administration, house cleaning, dog walking - basically anything to help you carry on living independently at home. Please feel free to ask us.

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How flexible can Crystal Care be with call times and days?

We aim to be flexible, and will move call times/days to suit the customer when possible.

Do staff wear uniforms for all visits?

When carrying out care tasks, our staff normally wear Crystal Care uniform. However, we can be flexible and it is ultimately customer choice, for example, asking for no uniform when supporting attendance to a hospital appointment. 

 

How can I be reassured that the care is monitored?

All our staff undergo rigorous ongoing training, and undertake regular spot checks by our care co-ordinators and Registered Manager. All staff have three monthly supervision. We also have an app called Birdie which records all the care in real time (including what meals have been given) which we can give families access to (if customer consents). This is particularly helpful for peace of mind for families who do not live close to their loved one. Most importantly, we listen to and act on your feedback.

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What is the cancellation procedure for a visit?

We politely request 24 hours notice to cancel a care visit.